Legal · refunds
Refund policy
Lock Keeper doesn't sell any product or service at the moment. Everything on lockkeeper.site is free to read, and nobody should ever ask you to pay to access it.
If a paid product is offered in the future
- You may ask for a full refund within 30 days of purchase, with no reason needed. This is longer than the 7-day withdrawal period in Article 49 of Brazil's Consumer Defence Code, and doesn't replace any longer period required where you live.
- Refunds go back to the original payment method through the payment processor, usually within 10 working days of approval. Your bank may take longer to show it.
- To ask for a refund, email [email protected] with the purchase email and the order reference.
Payments made to someone else
If someone took payment from you claiming to represent Lock Keeper, it wasn't us. Contact your bank or card issuer and let us know at the address above.
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